Returns Policy

  1. SHIPMENT AND DELIVERY.
  1. Goods shall be delivered EX WORKS (Incoterms 2010). Measurement Solutions’ reserves the right to select the carrier and shipping route. The carrier and tracking number for shipment of Goods are typically provided in the shipment confirmation email. Measurement Solutions will invoice Customer for applicable shipping charges with their purchase or supply them in advance for non-standard or out of stock items
  1. Any shipping and delivery dates are estimated dates only. Measurement Solutions shall not be liable for any loss or expense incurred by Customer if Measurement Solutions fails to meet a delivery schedule. Partial deliveries shall be accepted and paid for by Customer at Contract prices and terms. Partial deliveries may be invoiced separately.

 

  1. RISK OF LOSS. Risk of damage to or loss of the Goods (and insurance responsibilities) shall pass to the Customer at the time of delivery to or collection from (as applicable) the delivery location, other than where the Customer wrongfully fails to take delivery in which case, risk of loss shall pass to the Customer at the time when delivery has been tendered.
  1. INSPECTION AND ACCEPTANCE. Customer shall promptly inspect all Goods upon receipt. Customer shall be deemed to have accepted Goods at the earlier of: (i) ten (10) days from tender of delivery to Customer unless Measurement Solutions receives written notification of rejection for non-conformance from Customer within this ten-day period; or (ii) first commercial use. If Measurement Solutions is timely notified of Customer‘s express rejection of non-conforming Goods, and Measurement Solutions determines the non-conformance is covered under warranty, Measurement Solutions will, at its option, either: (i) repair the non-conforming Goods to become conforming; (ii) replace the non-conforming Goods with conforming Goods; or (iii) credit or refund amounts paid for the Goods back to the Customer and accept its return. THE REMEDIES UNDER THIS SECTION ARE CUSTOMER’S EXCLUSIVE REMEDIES, AND MEASUREMENT SOLUTIONS’S ENTIRE LIABILITY, FOR THE DELIVERY OF NON-CONFORMING GOODS.
  1. RETURN OF GOODS.
  1. Nonconforming Goods returned in accordance with Section 7 will be returned in accordance with Measurement Solutions’s instructions.

  1. All sales are final, non-cancellable, and fees paid non-refundable. In exceptional cases, where Measurement Solutions, in its sole discretion, accepts return of conforming Goods, Measurement Solutions reserves the right to charge a handling surcharge of up to 30% of the Goods value or Gbp 30.00, whichever is higher, for such accepted returns. Any such accepted returns must be in the original packaging (or equivalent). The Goods will be inspected by Measurement Solutions for defects and wear and tear.